JOB PURPOSE:
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2. Job Tasks, Duties, and Responsibilities:
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• Answer all inquiries on the intercom. • Recommend Therapist based on the Specialty, available Time Slots, price. • Therapist relationship management, improve therapist activation and engagement. • Provide Client and therapists with accurate information about session timing or Promo Codes if available, through web chat and emails. • Follow up on sessions with Client / Therapist on Intercom (Online, browser, internet connection, device, and to make sure that they know how to use the website). • Troubleshooting within Session. • Check Client Feedback through the operation system. • Records customer inquiries by documenting inquiry and response in the relevant documents. • Responsible for rescheduling, cancellation and refund sessions. • Improve the area of retention and proactive engagement by outbound methods and executing growth strategies.
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3. INTERACTIONS:
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4. SKILLS AND KNOWLEDGE:
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Area of knowledge ● Bachelor’s degree ● + 2 years of experience in Customer Relationship Management Area of knowledge: · Customer services · Sales Technical skills: · Excel user · Good English Interaction · Writing communication · Handling customers · Communication Job Competencies: ● Integrity ● Problem-solving ● Attention to details ● Quality focus ● Team player with experience to ensure successful delivery of solutions. ● Proactive |
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